Frequently Asked Questions

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Compliance and Account Activation

Can I change my email address?

Yes. You can change your email by sending a request form found in your Merchant dashboard.

How do I disable my account?

You may request to disable your account by sending a request form found in your Merchant dashboard.

How do I change my bank account?

You may request to change your bank account by sending a request form found in your Merchant dashboard.

How do I send a request form?

     1. Click the After Sales Support and Request on your GiyaPay merchant dashboard:

    2. Select Request under  the “type of Aftersales Transaction” field.  

Is there a lock-in period to use GiyaPay?

Yes, there is a one-year lock-in period in using GiyaPay upon signing the contract.

I’m interested GiyaPay! How do I apply for GiyaPay and what documents should Isubmit?

We are pleased to announce that we have gone digital in our application process. Before activating your account, we will need the following information and documents: 
Information 
a. Nature of Business
b. Type of Business (Corporation, SoleProprietorship, Government, or NGO)
c. TIN Number Documents 
a. Signed Client Agreement Form (contract) via DocuSign
b. Photocopy of the Authorized Signatory’s Valid ID(Front and Back)
c. Photocopy of the Authorized Representative’sValid ID (Front and Back)
d. Photocopy of your BIR Certificate of Registration    
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Depending on your Type of Business, you will need to submit the following additional documents: 

Corporation / Partnership / Cooperative /Association 
a. Photocopy of Articles of Incorporation/Partnership/Cooperative/Association
b. Photocopy of By-Laws or General InformationSheet (GIS)
c. Notarized Certificate issued by the Corporate/Partner’s/Cooperative’s/Association’s secretary for Authorized Signatory 
d. Photocopy of SEC Registration Certificate 
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Sole Proprietorship 
a. Photocopy of DTI Certificate of Business Name Registration 
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Optional: Eligibility for Tax Exemption 
a. Photocopy of Tax Exemption Certificate by BIR orAuthorized Government Agency 

Optional: For Designated Non-Financial BusinessProfession (DNFBP) 
a.Photocopy of AMLC issued Certificate of Registration/Provisional Certificate of Registration

What type of Government issued IDs will I need to submit for activation?

For our activation process, we will requireyou to submit a valid Government Issued ID. Depending on the ID, you may needto send either one (1) Primary ID or three (3) Secondary IDs. 
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‍List of Primary IDs:   
Driver’s License
SSS ID / UMID ID
Passport
Professional Regulation Commission (PRC) ID
Firearm License 
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‍List of Secondary IDs: 
‍NBI Clearance
Police Clearance
PhilHealth ID
Tax Identification Number (ID)
Pag-IBIG ID (Digitized)   
Postal ID (Digitized)
Barangay Clearance
Voter’s ID

I have submitted all the required documents. How long will it take for my account to be approved and activated?

After you have successfully submitted your documents and request for account activation, it typically takes 7 business days for our team to review your application. 

Our team will send you an email once your account has been approved or if they have any follow-up questions, such as missing documents or clarifications about your business.

Does the bank account need to be named under the account holder?

Yes, the designated bank account for payouts must be in the name of your business (Corporation, Sole Proprietorship, Government, or NGO).

Can I use GiyaPay if my business is registered outside the Philippines?

Unfortunately, not yet. Currently, GiyaPay can only process transactions for Philippine-based companies with Philippine IP addresses.