Frequently Asked Questions

You can browse the topics below to find what you're looking for.

Are GiyaPay’s fees VAT inclusive?

Yes, our service fees are already VAT-inclusive. There will be no additional deductions for VAT-related charges to your business.

What are the transaction fees, rates, and charges?

GiyaPay’s service charge includes a fixed transaction fee, MDR rates that vary depending on the gateway type(universal or individualized) you choose, and possible additional charges for add-on features you will activate on your Merchant Account.

Can transaction fees, rates, and charges be negotiated or lowered?

Rates will vary depending on the volume of transactions. Any transactions that fall below one thousand per day (< 1000 / day) will fall under the standard rates of GiyaPay.

What are the currencies currently supported by GiyaPay?

GiyaPay only supports PHP. Any transactions made from outside the country to the Philippines will be converted into Philippine Peso and may be subject to extra conversion fees.

Are there any extra transaction fees for international cards?

 Currently, GiyaPay can only process transactions for  Philippine-based companies with Philippine IP addresses.  

If a Payor were to pay while abroad to your company based in the  Philippines with a Philippine-registered website, the transaction will  be processed.  

Any dollar denominated product will be automatically  converted using the bank’s current conversion rate. 

Websites will be validated by GiyaPay upon application.