Frequently Asked Questions

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General Information

What is GiyaPay?

GiyaPay is a third-party payment solution that unifies a variety of online payment gateways into one payment button. It aims to provide easy-set-up, easy-to-use online payment system with a simplified user journey for the payor, and consolidated reports for business.

What products and services do we provide?

GiyaPay makes payment options more accessible to you with a simple application process and provides the following services: 
·       Flexibility and add-on features for you to choose from. 
·       GiyaPay API that integrates directly with your website providing payors a seamless payment experience without needing to be redirected outside your page. 
·       GiyaPay links that allows you to send a link anywhere whether one mail, SMS, Instant messaging groups, social media, or etc. that payors can easily open with just one click. Links can also be in the form of QR codes. 
·       Technical team that assists you from integration to account integration and a support team that will answer any queries post-integration.

What are GiyaPay's features?

 GiyaPay provides the flexibility to personalize your experience.  Each add on feature may have a corresponding service fee.

1.3.a Determine the Gateway Type best for you [Universal  or Individualized]. 
·       Universal  MDR – charges 1 single MDR and provides a simpler accounting  process for you. 
·       Individualized  MDR – charges the applicable MDR based on the rates provided per  Payment Gateway and provides a more affordable setup for you.  

1.3.b Decide on add-on features we can activate for you  (may have a corresponding service fee). 

·       Specify  Amount – this feature enables the payor to specify the preferred amount  that will be paid.

 1.       Minimum Amount - is a feature  allowing you to indicate an acceptable minimum amount. If the Payor specifies  an amount less than what you indicated, transactions will not push through. 
2.      Email - This  creates a field where the Payor can provide their email address for  confirmation. Sending an email confirmation to their address will require a  separate fee to activate.  

·       Account  Code –This is a  free-text field for Payors to type in their account  reference or subscriber number and helps you keep track of the Account for  which the payment is being made. 
·       Gateway  Direct - is a unique button per Payment Gateway powered by GiyaPay. This  feature enables you to limit and highlight the payment channels you choose to  activate.  

Is GiyaPay similar to e-wallets?

GiyaPay is different from e-wallets. Your Payor doesn’t need to create an account, download an application or register to its service. 

Once GiyaPay activates your Merchant Account, you can easily start accepting payments from multiple payment channels!

How Secure is GiyaPay?

GiyaPay uses an SSL encrypted website and is PCI-DSS Compliant.